I use TracFone, too. Once you get the super-spiffy new phones, all you have to do is turn them on, and they receive the digital signal to update their information. Is way cool. Of course, the person in India still has to code the information for the transfer.
We had an absolute NIGHTMARE, though, because I wanted to move my minutes to the spiffy new flip-phone I'd just bought at Target, and give my dad my old phone to replace the one that had been stolen out of his car. Except, he couldn't move his minutes to the new/old phone, because there was a lock on his account saying it had been stolen, and was not authorized for use. We ended up having to have a new chip sent through the mail, coded to match the old/stolen phone in some obscure way they couldn't explain, then install that chip in the new/old phone, and go through the whole call-India-to-get-the-magic-codes routine again.
On the other hand, I found the people easier to understand than when their helpdesk was in Atlanta. :-) I just wish they were staffed enough that it wasn't such a horrificly long wait time.
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We had an absolute NIGHTMARE, though, because I wanted to move my minutes to the spiffy new flip-phone I'd just bought at Target, and give my dad my old phone to replace the one that had been stolen out of his car. Except, he couldn't move his minutes to the new/old phone, because there was a lock on his account saying it had been stolen, and was not authorized for use. We ended up having to have a new chip sent through the mail, coded to match the old/stolen phone in some obscure way they couldn't explain, then install that chip in the new/old phone, and go through the whole call-India-to-get-the-magic-codes routine again.
On the other hand, I found the people easier to understand than when their helpdesk was in Atlanta. :-) I just wish they were staffed enough that it wasn't such a horrificly long wait time.