At the university near where I live, I have never seen a vandalized or broken vending machine. People are generally quiet and respectful of property when using them.

On the other hand, on each machine there is a paper sign with a phone number to call if there is a problem with the machine. So when there is a problem, people are empowered to take constructive action. There is a process for getting a refund or getting a product that is stuck inside that doesn't involve kicking the machine and hoping that it will work.

Obviously, the boy mentioned above should not take out his frustration by damaging the machine and making noise that disturbs the library patrons. He is responsible for his own behaviour, and wasn't doing the right thing.

However, sometimes you can design a system so that people are less frustrated in the first place, and have what they need to resolve problems when they come up. This would lead to a better experience for everyone. I think that this sort of design or re-design to make it work better should be a goal for how to deal with recurring problems in systems where people interact with each other or with technology. Sometimes changing something simple can have big effects.