In the ticketing world, we use a fairly standard reply of, "Thank you for your concerns/objections/feedback. Your comments have been forwarded to the producer of {insert event here}." Sometimes we upgrade to "as with all performances, the experience is an individually subjective one..." Rarely have I dealt with any continuous conversation beyond this, unless the patron is demanding a refund (which, once you've gone and seen the event and then complain 3 days later, never happens). Perhaps a politely worded form letter to acknowledge that their opinion/worldview is real for them but they are reading a work of fiction which will invariable not exactly match the Way They See Things (IMHO this is a good thing to challenge my worldview to see if it holds up). If they continue the conversation, recommend a public librarian to assist them in finding "literature" that suits them. (yep, I do this too!). Best of luck. I always look forward to what you two write!
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mmmag
re:internet interaction
Date: 2009-11-29 04:55 am (UTC)Rarely have I dealt with any continuous conversation beyond this, unless the patron is demanding a refund (which, once you've gone and seen the event and then complain 3 days later, never happens).
Perhaps a politely worded form letter to acknowledge that their opinion/worldview is real for them but they are reading a work of fiction which will invariable not exactly match the Way They See Things (IMHO this is a good thing to challenge my worldview to see if it holds up). If they continue the conversation, recommend a public librarian to assist them in finding "literature" that suits them. (yep, I do this too!).
Best of luck. I always look forward to what you two write!