I can't stand Barnes and Noble and refuse to purchase anything from them.
I have been boycotting them since there was a problem with one of my orders (went to old mailing address despite updating my info on their site) and they wouldn't lift a finger to help me retrieve the books--UPS would have gone by and attempted to get the package back, but Barnes and Noble had to ask them since Barnes and Noble had shipped the order.
They kept my money, too. I asked them if it was worth a permanent loss of my business, cancelled the other pre-order and haven't shopped there since.
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mmmag
no subject
Date: 2010-01-23 02:37 am (UTC)I have been boycotting them since there was a problem with one of my orders (went to old mailing address despite updating my info on their site) and they wouldn't lift a finger to help me retrieve the books--UPS would have gone by and attempted to get the package back, but Barnes and Noble had to ask them since Barnes and Noble had shipped the order.
They kept my money, too. I asked them if it was worth a permanent loss of my business, cancelled the other pre-order and haven't shopped there since.
Maybe they think they're too big to fail.