rolanni: (Eat Drums!)
[personal profile] rolanni
Note to TracFone. I have been a customer for years. Your service is exactly what I need in what I consider to be an Emergency Device at best and a damned nuisance at worst. But. It was your idea that I switch out the cell phone I've been lugging around for three years for a phone half its size (and weight, too, probably) with a pretty light-up dial. Having to stay on hold for thirty minutes in order to talk to a young lady in India who had to put me on hold again numerous times during our transaction, only to find that (1)I cannot transfer my old phone number and (2) I don't presently have a cell phone number at all (or, as far as I can tell, service) on the new phone is ...annoying. I hope that when I wake up tomorrow, I will have service and a cell phone number.

That is an order.

And thank ghod I'm not one of those folks who can't go anywhere without a cell phone glued to one ear...

Public Service Announcement: Sunday is September 30. Do you know where your copy of A Night in the Lonesome October is?

I am as I type burning a CD of the playlist I've been listening to for the last week. Offered here, in case anyone's interested:

Cafe Europa, Deep Forest
Don't Pay the Ferryman, Chris DeBurgh
Rain King, Counting Crows
Dancin' in the Light (Tarbosh), Entrain
Code Monkey, Jonathon Coulton
In These Shoes, Kirsty MacColl
Camel Walk, Southern Culture on the Skids
Red Headed Woman, Bruce Springsteen
'Cause I'm a Blonde, Julie Brown
Walk the Walk, Poe
Life During Wartime, Talking Heads
Atlantic City, The Band
Copperhead Road, Steve Earle
We Can't Make it Here, James McMurtry
Don't Let Us Get Sick, Warren Zevon

It is finally! cool here in the beautiful downtown central Maine. I hope that the weather has finished its little temper tantrum and will now settle back into Proper Autumnal Behavior.

Date: 2007-09-29 03:14 pm (UTC)
From: [identity profile] jennifer-dunne.livejournal.com
I use TracFone, too. Once you get the super-spiffy new phones, all you have to do is turn them on, and they receive the digital signal to update their information. Is way cool. Of course, the person in India still has to code the information for the transfer.

We had an absolute NIGHTMARE, though, because I wanted to move my minutes to the spiffy new flip-phone I'd just bought at Target, and give my dad my old phone to replace the one that had been stolen out of his car. Except, he couldn't move his minutes to the new/old phone, because there was a lock on his account saying it had been stolen, and was not authorized for use. We ended up having to have a new chip sent through the mail, coded to match the old/stolen phone in some obscure way they couldn't explain, then install that chip in the new/old phone, and go through the whole call-India-to-get-the-magic-codes routine again.

On the other hand, I found the people easier to understand than when their helpdesk was in Atlanta. :-) I just wish they were staffed enough that it wasn't such a horrificly long wait time.

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