rolanni: (Arrrrggggghhhhhh!)
[personal profile] rolanni
When last we saw our Briefly Patient Heroine, she was about to make Yet Another phone call to India, in order to inquire after her new cell phone number, and to ask why it was that the small! improved! edition of her communication device was still reporting itself off the grid.

This second call was much shorter, given that I didn't have to spend thirty minutes waiting to talk to someone who would immediately put me on hold for fifteen minutes. So, from that respect -- all good.

The young man who assisted me quickly discovered my new cell number, but none of his Magic Strings of Code(tm) was sufficient to the task of raising the grid. He therefore very sensibly handed me off to his boss.

Armed with computerized maps, this gentleman was able to assure me that my cell phone will work beautifully in...Lewiston. Also in Lisbon (which is hard by Lewiston). And in Kennebunk, and Augusta. It will transmit with bell-like clarity from the top of the hill where the day-job is located. In fact, he assured me, the new phone will work all over the United States.

Excepting, of course, in East Winslow, and -- you saw this coming, right? -- Unity.

Need I say that the other cell phone, condemned to death at the end of the day for lack of the Right Stuff, worked Just Fine in those areas?

Sigh

Date: 2007-09-30 07:21 pm (UTC)
lagilman: coffee or die (Default)
From: [personal profile] lagilman
Arrrgggh. And other words of incoherent frustraiton on your behalf.

Back when I was with AT&T (the ORIGINAL Death Star), I had a cell phone that worked perfectly pretty well everywhere, including my house...except the room I was using as my office.

The cell phone was my office line.

Informed by AT&T (the ORIGINAL Death Star) that sorry there was nothing they could do about that, I informed them that there was something I could do about it.

I've been a satisfied T-Mobile customer ever since.



Date: 2007-09-30 09:03 pm (UTC)
From: [identity profile] jhetley.livejournal.com
Sounds like time to try Unicell. If they can't cover Unity, who can?

Date: 2007-10-01 03:17 am (UTC)
From: [identity profile] mbarker.livejournal.com
How about a letter to the President of TracFone, with copies to the customer service and so forth? Simply asking when service will be available in your home for the new cellphone which they insisted you switch to? You might mention that you would call, except that the phone does not work.

Oh, and here's one name and address, courtesy of google. I have not tried to verify that it is current.

FJ Pollak, President and CEO
TracFone Wireless, Inc.
8390 N.W.25th Street Miami, FL 33122

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