rolanni: (lady in the moon)
[personal profile] rolanni
So, after much back-and-forthing, a consultation with the specialist's office, and a Scrutinizing of the weather, we decided that the better part of valor is to go down to Portland tonight, after Steve finishes up his duties as Library Director, rather than try to play Thread the Snowstorm tomorrow early morning.

Steve located a hotel that advertised itself as pet-friendly, but turns out they only meant dogs, not cats.

Found another place, but they wanted fifty clams, non-refundable, on top of the room rent, for Hexampuma to stay. And they wouldn't even bring him a cot.

Third time, Steve located a hotel, and called. Yes, said the woman who answered the phone -- who identified herself as Veronica -- our pet fee is $10. Yes, we mean cats, too. Steve explained that we were bringing our cat to Portland for an operation at the vet-specialist, inquired of nearby restaurants, and said he'd make the reservations online. Except, online, the pet rate was $25. He called back.

Oh, yes, said Veronica, I was waiting for your reservation to come through to change the pet fee to $10. I'm glad you called back, because I was just talking to my sales manager, and we can offer you the local hospital rate, since your kitty is coming down for an operation.

Dern near half off the room.

Goddess bless.

Date: 2010-02-16 06:43 pm (UTC)
From: [identity profile] adina-atl.livejournal.com
Someone has just racked up huge positive karma points for giving you that one.

Good luck to Hexapuma and may this clear up his ear troubles forever.

Date: 2010-02-16 07:01 pm (UTC)
From: [identity profile] saffronrose.livejournal.com
Great news (except for thesurgery part)--what a wonderful hotel staff.

Date: 2010-02-16 07:05 pm (UTC)
From: [identity profile] technomage.livejournal.com
You should totally head over to Yelp and give them a good review.

Date: 2010-02-16 07:17 pm (UTC)
From: [identity profile] baggette.livejournal.com
Huzzah! Finally a break for hard-working sick kitties!!

Date: 2010-02-16 07:20 pm (UTC)
reedrover: (Default)
From: [personal profile] reedrover
Now that is some real customer service. I hope you show your appreciation to everyone involved, especially if this is a chain hotel.

Date: 2010-02-16 08:57 pm (UTC)
From: [identity profile] birdhousefrog.livejournal.com
I'm so glad to hear this. Especially after Steve's post about the operation this morning.

Oz

Date: 2010-02-16 10:54 pm (UTC)
sraun: portrait (Default)
From: [personal profile] sraun
Yay for Veronica!

Cat Fund

Date: 2010-02-16 11:49 pm (UTC)
From: (Anonymous)
Put some in the trip jar,
Dan

Date: 2010-02-16 11:51 pm (UTC)
From: [identity profile] wolflahti.livejournal.com
With service like that, you should be broadcasting the name and location of the facility in a nicely advertisarial way.

Date: 2010-02-17 12:23 am (UTC)
From: [identity profile] mardott.livejournal.com
*Pumps arm*

Yes!

Those are some great folks.

Veronica

Date: 2010-02-17 01:01 am (UTC)
From: [identity profile] trekgirlmo.livejournal.com
Awwww, that was sooo nice! If I ever get to Portland Maine (instead of Oregon, where I usually go) I want to stay there.

Sending good thoughts Hexamuma's way!

Date: 2010-02-17 01:10 am (UTC)
From: [identity profile] kristine-smith.livejournal.com
Ear skritches for Hexapuma, and wishes for uncomplicated surgery.

Happy for you. Let's hear it for good folks.

Date: 2010-02-17 02:31 am (UTC)
From: [identity profile] pbray.livejournal.com
Bless Veronica indeed. And sending good thoughts your way-- may everything go well tomorrow.

Date: 2010-02-17 03:25 am (UTC)
From: [identity profile] klingonguy.livejournal.com
Even a dog lover like me can appreciate this.

Safe travels and best wishes for all concerned.

Date: 2010-02-17 08:28 am (UTC)
ext_3536: A close up of a green dragon's head, gentle looking with slight wisps of smoke from its nostrils. (Default)
From: [identity profile] leecetheartist.livejournal.com
In the unlikely event that I ever visit the U.S remind me to stay at that hotel.

Give them a positive review on TripAdvisor after you stay.

Date: 2010-02-17 10:55 am (UTC)
From: [identity profile] otaku-tetsuko.livejournal.com
Best wishes to Hexapuma and to your trip. Kudos to Veronica and her manager! Huzzah for the good guys getting a break, for once!

One for the Angels

Date: 2010-02-17 06:31 pm (UTC)
From: (Anonymous)
Yay...good luck with the surgery and the talk.
Lauretta@ConstelaltionBooks

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