In which Rolanni is having a rotten, no-good, very bad day

[rolanni]

Edited Edited to add to add:  The doctor called me back.  We have a plan of action and a backup plan of action. I am now going to try to get some work done, which I've somehow managed not to do thus far on the day.

Edited to add:  After uninstalling the printer, reinstalling to the disk that came with, rebooting the desktop, and some quiet time for both Rolanni and the equipment. . .the desktop is functional; the printer prints, copies AND scans.  It even scans multiple pages from the document feeder, justallsame as it did before the upgrade.

Shhhhh...  Everybody pretend nothing unusual is going on, 'k?

Warning:  Follows bitching and complaining.

So, first thing this morning I called my doctor's office and asked the person who answered the phone if I could speak with a nurse.  I was told that Nurse One was on vacation, and that Nurse Two didn't come in 'til later.  Fair enough.  I asked, for form's sake, if I could speak to the doctor, who was naturally enough with a patient.  I then asked if Nurse Two or doctor's-first-name (note:  I've been calling my doctor by their first name for fifteen years or more), and heard a *gasp* on the other end of the line.  "DOCTOR last name" isn't going to call YOU."  This is  news, but -- OK, fine, said I, please have Nurse Two call me when she gets in.  "Do you need to be SEEN?"  comes the demand.  "I need to TALK TO SOMEBODY so I can determine that."  "Very well," and down goes the phone, and I'm guessing I'd better call this afternoon during Nurse Two's shift since I'm pretty sure that message isn't going to get passed.

Then, I decide to fix the fact that my multipurpose office machine is, since the arrival of a forced update from Kodak, no longer multipurpose.  It copies, it prints, it does not scan.  Guess what I need it to do, rather urgently?  I do all of the troubleshooting of which I am capable --- no joy.  I go to the contact page, hit "send an email," write out the whole thing on the webform, hit "send" and the little flower spins round and round and round on the screen and the mail is never sent.  I spend some time on the site while this is going on, and dig out some more troubleshooting instructions. One wants me to log into my machine as Administrator (oh, really?  And how do I do THAT, exactly?), dig into the guts and start deleting dll files.  Um, guys?  Supposedly this is a plug-and-play printer, which, I'll note, plugged-and-played JUST FINE until you farked around with things.

I uninstalled the printer and reinstalled from the disk that came with -- still no joy -- and now?

My entire desktop has stopped working.

May I just say:  AAAAAAAAAAAARRRRRRRRRRRGGGGGGGGGGHHHHHHHHHHH!!!!!!!!!!!!!

Comments

[prismakaos.livejournal.com]

I recommend a dose of tea and a few chapters of a book. Perhaps also kitty skritches.

And then, thus fortified, try uninstalling the printer, rebooting your machine (several times if necessary!), reinstalling, and then rebooting. Various things in OS's (especially Windows) seem to just require reboots, for no apparent reason.

Generally speaking, you may already have the ability to delete the dlls, if you didn't set yourself up as something other than an admin. That said, to log in as Administrator: [Windows XP]: http://support.microsoft.com/kb/321305#method1 [Windows 7]: http://windows.microsoft.com/en-US/windows7/How-do-I-log-on-as-an-administrator (your computer is likely on a domain, not a workgroup) Interestingly enough, if you have a Mac, you are an admin by default, and probably wouldn't have any of these problems in any case.

Best wishes to the house, and here's hoping things fix themselves.