rolanni: (Default)

UPDATE 12:51 pm EST, April 20: I just now redownloaded the Kindle edition of Fortune's Favors from Amazon to my phone.  When tapped, it presented the cover, briefly, then flipped to CHAPTER ONE.  It could be that the fix is in.

All righty, then! Saturday Fortune's Favors report:
 
1. Amazon did not get back to me (as promised) yesterday, with either (a) a fix or (b) news that the techs needed more time. Kindle editions of Fortune's Favors downloaded from Amazon continue to open 25-ish% of the way into the book at "Interludes," which is a section of the story that falls between the first and second chapters.
 
2. Reports from the field indicate that Kindle editions of Fortune's Favors downloaded from, say, the Baen site, work properly, in that they open to the cover of the book.
 
3. Reports from the field indicate that all other electronic editions of Fortune's Favor, save Kindle editions downloaded from Amazon, work just fine, and do not share the "Interludes" glitch.
 
4. The paper edition of Fortune's Favors, available only from Amazon, is formatted correctly.
 

I'd like to thank everyone who has left a review of Fortune's Favors at the venue of their choice. Please do feel free to share the news of the new book to, well, everybody!

Amazon Answers

Tuesday, April 16th, 2019 09:36 am
rolanni: (Default)

Those following along at home will recall that some Kindle users, after downloading Fortune's Favors,
found that the Kindle had helpfully opened the book to "Interludes," which those readers quite reasonably
understood to be the first chapter of the book, and so started reading.

In fact, "Interludes" is. . .a series of interludes that take place between Chapter One and Two*. 
I could not replicate this error, either on my own Kindle app or on Amazon's publishing tool on-site. 
I therefore wrote to Amazon, asking them to fix the error which they had clearly generated.

I have this morning received Amazon's reply, which I reproduce below in its entirety.
 

Hello Sharon,  I hope this email finds you well!  I checked the uploaded and converted content files of your eBook and can confirm that there is no issue with it. The content is opening on the cover of the book.  If any of the customers are facing any issue with their devices, then I would request you to inform them to contact our Kindle Customer Service team directly for assistance.  They can contact our Kindle Customer Service team 24 hours a day, 7 days a week using the below links:   www.amazon.com/clicktocallwww.amazon.com/clicktochat  *****  Further, if you can provide us with some screenshots of the page where the error is appearing, then we can reach out to our Technical team for investigation.  Thanks for your understanding and support.   Regards,  Nathan  Kindle Direct Publishing

 

The lesson we receive from this is!  Do not -- DO NOT EVER -- assume that your Kindle device

has opened a book or a story to the correct first page.  ALWAYS page back to the front of the book,
or the cover, then page forward, just like you would if you were reading a paper book. 
You cannot trust your device to be working in your best interests in this.

__________

*We are skipping lightly over the authors' feelings regarding the fact that Amazon essentially served a
broken story to those readers -- an aspect of the case that we have no hope of making plain to Amazon,
though, in my opinion, the worst wrong done in the whole muddle.

rolanni: (Default)

Readers of Fortune's Favors in KINDLE: There's a formatting error I can't replicate in my Kindle app, or with Amazon's own preview tool (so I can't, yanno, FIX it). If your book opens at "Interludes," that is effectively the second chapter. Chapter one -- titled FORTUNE'S FAVORS/ONE -- has been placed in the Table of Contents under "Front Matter" (none of my tools display an over-section called "Front Matter").

I've written to Amazon support, since clearly this is their problem, and hopefully they will fix it soon.

In the meantime, if your book opens at "Interludes," page back until you get to "FORTUNE'S FAVORS/ONE," and you'll get the whole story.

I'm sorry for the error, obviously, but I really don't see how I could have prevented it.

Or even guessed it was there.

rolanni: (Default)

Attention! attention!

A miracle has occurred.

Amazon has published the ebook editions of Cultivar: Adventures in the Liaden Universe® Number 25 AND Heirs to Trouble:  Adventures in the Liaden Universe® Number 26.

The paper editions are still in review, but we have faith that their publication will not be long delayed.

Many thanks to the Amazon customer service goddess who was able to untangle this for us!

rolanni: (Default)

Cultivar: Adventures in the Liaden Universe® Number 25 and Heirs to Trouble, Adventures in the Liaden Universe® Number 26 --  more information here -- have been published to Apple, BN, Baen ebooks, Kobo.

They have not been published to Amazon, and, as this is the last day of Amazon's demand period, Steve and I are not at all confident that they will ever be published to Amazon.  We will, of course, continue to monitor the situation, and will make an announcement if Amazon should at some later point discover in its heart that, indeed, it can publish these two titles.

We are not, however, optimistic.

The short form is that Amazon, having realized that the four stories contained in the two chapbooks listed above already exist in a collection published by Baen Books (A Liaden Universe® Constellation, Volume 3) -- which we do not dispute; in fact, we state so in the sell copy -- demanded that Steve and I "prove" we have the right to republish those stories.

They initially demanded a reversion letter, which does not exist, as the rights to the stories have not reverted; in fact, they were never sold.  We attempted to explain that we, the authors and copyright holders, had sold what is called "anthology rights" to Baen -- they can only publish those stories in the form of A Liaden Universe® Constellation, Volume 3; they cannot repackage and republish particular stories out of the collection.  This is all handled in the contract between us and Baen.

This means that we, the authors and copyright holders, retained the rights to place individual stories with other publishers, for other collections, or to publish the stories ourselves.

We chose to publish the stories ourselves.  Which is our right, breaks no laws, and damages no one's copyright, least of all ours, and  certainly does no damage to Amazon.

The last received demand -- understand that we have been corresponding with someone who may only answer via scripted emails; this lends a certain surreal air to a situation already dripping in black comedy -- however, the last email could be read -- and we so read it -- as a demand that we send a copy of our contract with Baen to Amazon.

Now, in the Normal World of Publishing (yes, yes, I know; but let it pass), if we were placing those four stories with another publisher for another anthology or collection, we would receive a contract from the new publisher, and one of the things that we would certify, by signing this new contract, is that we have the legal right to so place the stories.  If, after we sign the contract, it is found that we lied, or in some other way do not have the right to place the stories, the lawyers are loosed and everyone makes popcorn.

In no case does Publisher 2 demand that the authors provide them with a copy of their contract with Publisher 1.

Now, Amazon is in a strange situation; it cannot itself decide if it's a publisher or a distributor, but in either case the demand for a copy of our contract with our publisher is out of line, and Steve and I will not comply.

What does this mean for you?

Well, if you have all of your Adventures in the Liaden Universe® echapbooks in Kindle format, and you don't wish to break the shelf, so to speak, you can go to Baen Ebooks and download Numbers 25 and 26 from them in Kindle format (there are instructions on how to do this on the site).

Baen also offers these titles in other formats, for those who diversify.

Or, you can, of course, purchase the titles from one of the distributors who do carry them -- BN, Kobo, Apple. . .

For the paper-book folks. . . Given the on-going circumstances here at the Cat Farm and Confusion Factory, we can no longer do the production and mailing of paper chapbooks from the house.  It seems as if the best (or only) way to produce paper chapbooks is through Amazon's paperback program.  There will simply not be paper copies of 25 and 26, unless we can locate another source for taking care of all the administrative work involved in producing paper chapbooks.  Steve and I are very sorry about this, but -- see above.

Right now, the paper chapbooks available from Amazon are:

Liaden Universe®:  Due Diligence #24, Change Management #23, Sleeping with the Enemy #22, Technical Details #21, Moon's Honor #20

Lee and Miller:  The Tomorrow Log

Sharon Lee:  Barnburner, Gunshy, The Gift of Magic, Spell Bound

We will, eventually, convert all of the electronic backlist to paper, but as this is being done between Life and Pay Copy, it will take some time.

 

 

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